Refund Policy
This Refund Policy explains when payments made for Kodexis services may be refunded.
By purchasing credits, subscriptions, API access, or other services from Kodexis, you agree to this policy.
1. API Credits
Kodexis may provide prepaid API credits that can be used to access API services available through the Kodexis platform.
Once API credits have been consumed through API requests, those consumed credits are generally not refundable.
2. Unused Credits
Requests for refunds of unused API credits may be considered on a case-by-case basis.
Refund eligibility may depend on the payment method, amount, account activity, fraud-prevention requirements, and the circumstances surrounding the request.
3. Duplicate Payments
If you are accidentally charged more than once for the same transaction, please contact us.
After verification, an eligible duplicate payment may be refunded to the original payment method.
4. Unauthorized Payments
If you believe that a payment was made without your authorization, contact us as soon as possible.
We may investigate the transaction and request information necessary to verify the claim.
5. Service Problems
If a technical problem prevents you from using a paid Kodexis service, please contact support with details of the problem.
Depending on the circumstances, we may provide a service credit, replacement credits, account adjustment, or refund.
6. Refund Processing
Approved refunds are normally returned to the original payment method where technically possible.
The time required for the funds to appear in your account may depend on the payment provider or financial institution.
7. Non-Refundable Situations
Refunds may generally not be available when:
- API credits have already been consumed.
- The account has violated our Terms of Service.
- The request is associated with fraudulent or abusive activity.
- The service was successfully delivered and used as intended.
- A payment dispute has already been initiated through a payment provider.
8. Chargebacks
Before initiating a payment dispute or chargeback, please contact Kodexis so that we can investigate and attempt to resolve the issue.
Fraudulent or abusive chargeback activity may result in account restrictions or termination.
9. How to Request a Refund
To request a refund, contact:
Please include the email address associated with your Kodexis account, transaction details, and the reason for the request.
10. Changes to This Policy
Kodexis may update this Refund Policy from time to time. Changes will be published on this page with an updated effective date.